We only collect data strictly necessary to provide our services:

• Full name
• Email address
• Password (encrypted)
• Delivery and billing address
• Taxpayer ID number (optional)
• Purchase history
• Favorite products
• Communications exchanged with Kinta
• Consent to marketing, if applicable

We use your data for the following purposes:

• Create and manage your account on the platform
• Process orders and payments
• Send notifications related to orders
• Provide customer support
• Manage the loyalty program ( Kinta Sheets )
• Send promotional campaigns (with prior consent)
• Improve the browsing experience and personalize the service

We process your data based on:

• Contract performance (e.g. purchase of products)
• Consent (e.g. sending newsletters)
• Legal obligations (e.g. issuing invoices)
• Legitimate interest (e.g. improving services or preventing fraud)

We keep your data only for as long as necessary:

• Customer data: while the account is active or up to 5 years after the last interaction
• Billing data: 10 years, as required by tax law
• Data for marketing: until consent is revoked

We implement appropriate technical and organizational measures to protect your data against:

• Unauthorized access
• Accidental loss or destruction
• Improper alteration or disclosure

We use secure connections (HTTPS), password encryption and firewalls to ensure the integrity of information.

We may share data with:

• Service providers (payments, web hosting, logistics)
• Tax authorities or public authorities, if legally required
• Business partners, only with consent

We never sell your personal data to third parties.

Your data may be stored outside the European Union only if a level of protection equivalent to the GDPR is guaranteed, through contractual clauses or adequacy mechanisms of the European Commission.

Under the GDPR, you have the right to:

• Access your data
• Rectify incorrect data
• Erase your data (“right to be forgotten”)
• Limit or object to processing
• Withdraw consent
• Data portability
• Submit a complaint to the CNPD ( www.cnpd.pt )

You can exercise your rights by sending an email to: suporte@kinta.pt

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We reserve the right to update this Policy at any time.